This has been a bit of a fuss to try and get but more on that later, first the super lovely bags.
Zatchel is a British company (here) which makes beautiful handmade goods, a month ago they held a Birthday Sale with an amazing 50% off. I was so excited because it brought these bags into my price range. Although they were still quite pricey I looked at it as an investment purchase.
They have a great selection of all different bad sizes and shapes in all the colours under the sun.
I went for a pastel purple satchel, with the added handle and strap protector. I must say it is absolutely beautiful, so well made and the details are incredible. It's really sturdy and just screams quality!
I also went for the pastel pink barrel bag. I went for pastel colours since I don't really wear light colours but I do love them. So now I can sneak them into any outfit and give it a pop of pastel!
This is a really handy size, this summer I'm doing a lot of travelling like usual but in August I'm going to China for a month so I wanted something a bit smaller to use in the city.
This seems perfect, and it's also my next Gym Count present, Yay!
Now on to the not so great features of Zatchel...
This took a long time to get here, I mean A LONG TIME.
When I ordered they're website boasts of 7 to 10 days delivery time since all the bags are made from scratch. Although in the small print it says up to 30 days.
I was like fair enough, they are covering their backs and I should have it in a couple of weeks.
It did not.
This came bang on 30 days after I ordered it. This doesn't seem that acceptable for me when I am spending a lot of money with a company - okay it was on sale but it was still a pretty hefty bill at the end of the day.
Next up was the horrendous customer service.
Naturally after 3 weeks I was getting a bit angsty about my bag. I dropped a few emails to customer service - no reply.
Then I tried to phone them on their number during the times stated on the confirmation email. No reply.
So by now I'm freaking out, what sort of company has that shocking customer service- I look on their Facebook and it's filled with people as desperate as me. I leave a comment, no reply.
Right now I'm about to open a paypal dispute, knowing it's close to my 45 day time scale to do so.
Last ditch attempt I write an email to the press office, and explain that I have a fashion blog and I am not happy with my experience with the company and I'm going to be sharing my experience with my followers.
Surprise surprise ten minutes later I get a phone call from Zatchels and they try and explain the situation. The man on the phone is very polite and trying to explain, but at the same time I don't feel much sympathy for them that they are struggling because they have had a bit of success.
Nonetheless at the end of the phonecall I'm reassured that the company is real, and that I'm going to get my purchases by the end of the week.
Near the end of the week - no sign, so I get emailing again. But just get a mass, impersonal message about how busy they are. Again not helping me and the money I've spent.
Finally it arrives yesterday and they are beautiful but what what an experience!